Augmented Reality-based support is happening in construction. Yes, you read right, and it’s an industry first brought to you by Caterpillar, the construction manufacturing giant, and Scope AR, the team responsible behind the technology. The two companies announced their partnership just four short weeks ago, and plans are already underway to deliver a new kind of customer-based support via Augmented Reality (AR).
Scope AR is providing technology that will make it possible to connect Caterpillar dealers with their users to provide real-time, live video calling support for repairing, troubleshooting a problem or conducting maintenance on equipment. With AR, users will be able to visibly receive instructions on how to fix problems with the equipment quickly as if an exerpt is onsite with them. Scope AR plans to use their Remote AR application to help Caterpillar achieve this, which allows collaboration to happen between remote field technicians and experts via live video, audio, and AR integration.
Co-Founder and CEO of Scope AR, Scott Montgomerie, commented in a press release stating,
“This is about delivering an entirely new, interactive interface for remote workers to more effectively and efficiently communicate with experts in real-time, wherever they are. With machinery and equipment becoming increasingly complex, we are excited to partner with Caterpillar to provide the technology tools they need to share expert knowledge more quickly and deliver the remote support needed to get equipment back up and running faster.”
Lonny Johnson (Senior Engineer Project Team Leader) of Caterpillar added,
“At Caterpillar, we are always looking for innovative ways to enhance our customers’ operations and experience with using our equipment. Through our partnership with Scope AR, our operators and dealers now have access to a superior level of remote support that will dramatically improve comprehension and reduce downtime costs at millions of job sites across the globe.”
Leave a Reply